Where are Cariboo products manufactured?
All products are designed here in New Zealand and manufactured to a very high standard (our manufacturing occurs both in Canterbury, NZ, and offshore). We take great care in building relationships with our manufacturers to ensure each and every product is made with pride with very high quality and safety standards.
All Cariboo soft goods (including mattresses, bedding and fabric bags) are made in New Zealand, by our skilled Cariboo machinists.
What kind of wood does Cariboo use?
We use the radiata pine grown in New Zealand. Radiata Pine is an adaptive, quickly-maturing pine tree. It is grown in a climate that produces high grade premium wood, and harvested from plantations that meet the Forest Stewardship Council’s (FSC) stringent environmental, social and economic standards. Because it grows quickly, Radiata Pine forests are easy to manage sustainably. This type of wood is dense and strong, with a naturally even finish when cut and sanded.
It is important to note that at times there can be natural imperfections beyond our control in the grain of the timber.
We also use low emissions MDF in some of our designs. The low emissions Medium Density Fibreboard timber used is of CARB P2 standard and meets the requirements set by the California Air Resource Board (CARB - phase 2). According to ASTM E 1333-96, formaldehyde emission is less than 0,11 ppm, which corresponds to CARB, phase 2 as set by the ACTM
The MDF used is also sealed with a non-toxic baby safe coating.
Is the coating on Cariboo’s furniture safe?
All Cariboo products are finished with coatings and stains that comply to AS/NZS 2172:2013 (cots for household use) and AS/NZS ISO 8124.3:2012+A1:2016 (Children’s toy safety requirements) The products used are Nitrocellulose lacquers or water based coatings. These coating systems comply with New Zealand, Australian and European standards. They are Formaldehyde-free and Phthalate-free. They are specifically designed for nursery furniture and children’s toys.
Is Cariboo furniture easy to assemble?
Yes! We know life is busy and time is precious when you have wee ones (or expecting your first precious bundle) which is why our products are designed and manufactured to ensure that you have to spend as little time possible assembling your new purchase! We know that you’ll have your nursery looking fabulous in no time.
How should I care for my furniture?
A soft cloth and soapy warm water is all you should need to remove small surface marks. We do suggest doing this as soon as possible to prevent permanent marking/damage. Sunlight can sometimes affect the colour of your furniture over time causing fading or discoloration.
I need to replace a part for my Cariboo product - can I do this?
We stock a variety of parts and hardware on hand: If you can't find the part you are looking for in our parts category (found in the footer menu at the bottom of any page under Shop) all you need to do to replace the necessary part for your product is email us at: email@example.com (it’s very helpful if you can send us an image of your product at the same time). And, look below for further warranty information to see if your product is still covered under warranty.
Do Cariboo bassinets include a mattress?
Yes, all Cariboo bassinets come complete with a foam mattress and baseboard. Our standard foam mattresses can be upgraded to our premium merino wool option if you choose to at the time of purchase.
How do I wash my Cariboo bassinet fabric?
The bassinet fabric is 100% cotton – which means that, as a natural fibre, it needs to be treated with care and washed delicately. We recommend washing your bassinet fabric by hand. When cotton is wet it contracts; to ensure it doesn’t shrink, reshape and iron while damp. We wouldn’t tumble dry this fabric!
How do I clean my Cariboo Wool Mattress Topper?
The Wool Toppers are made with 100% natural wool fibre. This means that a hand wash is preferred – otherwise the fibres will separate.
Once wet, lay it flat to dry – and remember that any moisture will expel naturally from the wool with airing. If there’s any staining, spot cleaning is best.
Wool is a super fibre! It’s naturally anti-bacterial and it doesn't harbour odour, so it does not need to be washed as often as other fabrics, which – we don’t need to tell you – is a relief!
It also has excellent moisture wicking properties; it pulls moisture into the core of the fibre so that it doesn't feel wet or soggy. (Did you know, it can absorb moisture up to one-third of its own weight?!). Wool is also highly naturally flame resistant, and frequently used for mattresses and rugs for that reason.
What is the foam bassinet mattress made of?
We offer many different bassinet mattress options.
Our foam bassinet mattresses come standardly with all Cariboo bassinets and are made especially for us. They are made from flexible Polyurethane Foam and we do not add any fire retardants or chemicals. This mattress has the "Healthguard" tick which only a few selected foams have and it also complies to the required New Zealand and Australian Safety Standards. This is the same grade foam used by Sealy Beds manufacturers.
We use foam as it provides a firm flat surface with is the recommended surface by health professionals worldwide to encourage baby to sleep on its back.
We then recommend the use of a Wool Topper, which is a natural wool layer. Covered with a 100% cotton cover, and placed on top of the foam, the Wool Topper forms a natural layer between the baby and the foam. You get the best of both worlds! This natural layer also helps to regulate baby’s temperature and can give a good indication if the baby is overheating as the outside cover will feel damp when you pick up the baby after a nap.
What fabric are the bassinet bags made from?
The bassinets are made from high quality, 100% Cotton Drill fabric, sourced for its strength and durability.
Can I use my Gentle Motions Bassinet on a Folding Bassinet frame?
Unfortunately, the Gentle Motions Bassinet is designed to fit inside a cot or on a Gentle Motions frame only. It will not fit the Folding Bassinet frame.
I have assembled my bassinet but the safety arrow on the metal bracket between the legs is pointing down instead of up. How do I fix this?
This is easy to fix. Simply unlatch the metal bracket, bring the legs both back to a vertical position and open them back out the opposite way. Lock the bracket into place. ensuring that the smooth head of the bolt that connects the legs together is facing the outside on both legs. Now that the arrow is pointing upwards your bassinet is safe for use.
How can I pay for my order?
We accept Visa, Mastercard, gift voucher as well as Laybuy for all online orders. We can also manually process special orders over the phone or via email.
How does Laybuy work?
Laybuy offers online shoppers a simple interest free payment plan that lets you secure your purchase today and pay for it in 6 equal payments, once a week for 6 weeks.
Laybuy performs a credit check to obtain a credit score on all new users upon registration. Once your credit score has been confirmed and your account has been verified, Laybuy assigns your Laybuy limit and you can begin shopping immediately.
The first payment equal to one sixth of the purchase price occurs once your order is completed. The remaining 5 payments are processed each week on the day of the original purchase from your nominated card. No further action is required and all account information including a payment schedule can be viewed, at any time, through your Laybuy account.
Once you select Pay by Laybuy at checkout and complete your purchase, we ship your order directly to you at the delivery address you have requested.
Do you have a retail shop?
We are solely online, however we regularly attend Trade shows throughout NZ to allow our customers to view our products in person as well as having stockists spread through New Zealand and Australia. To see where you can view Cariboo product near you refer to our stockists page.
Can I purchase or redeem a gift voucher?
Cariboo gift vouchers make a great gift and are available for purchase online, all electronic gift vouchers will be emailed to the specified email address.
When you are wanting to make a purchase using your Cariboo gift card simply enter your unique voucher code at the checkout for the value to be discounted from your order.
Can I use a discount code when ordering online?
Yes, all valid discount codes can be used by simply entering it in the coupon section at the checkout before payment, your discount amount will be shown so you can see your savings. We cannot refund you the discount amount later if you have forgotten to use your discount code.
Only one discount code per order can be used.
Discount codes cannot be used in conjunction with any other promotion.
I want to order something but it is out of stock….
We are working hard to ensure all product on our website is in stock but if you have seen something you love that is currently out of stock, rest assured we are working hard to make it available for purchase and will specify a date of availability wherever possible. Follow us on social media and be sure to sign up for Cariboo’s latest news via email for all product notifications and news.
Please note that some Cariboo products are stained/painted to order – which means that your product will be individually painted/stained for you. As this does take time, please factor this in when placing an order.
When is the best time to contact Cariboo?
Email is the best way to reach us. You can email us at any time and we will aim to get back to you within one business day. If you would like to speak with someone in person, call us on 0800 313 4329 (AUS +64 3 313 4329), we are not always in the office so if you can not reach anyone please either leave us a message or email us on firstname.lastname@example.org . Your queries are very important to us and we will get back to you as soon as we are able to.
Will my order be free delivery?
We offer free delivery throughout New Zealand on all orders over $800.00. Please note free freight excludes the new Milford and Stockholm dressers due to their over-sized (fully assembled) nature.
How do the delivery charges work for International customers?
Delivery charges are calculated based on the weight and size of the product/s you have ordered and where you are located.
How will my order be delivered and will you notify me when it is on its way?
We use fastway & PBT for domestic freight and DHL for International customer freight. You will receive a tracking confirmation email upon dispatch of your order. Usually you can expect that your order will reach you within 2-5 working days worldwide.
In some cases your order will arrive in two parts, with some larger items being freighted through PBT and smaller goods on the same order being delivered to you by Fastway. This will mean you will receive separate tracking emails from each freight company.
What to do upon delivery of your item?
If your item appears damaged at all upon it's delivery, you can refuse to sign for it. We will need to be notified right away if this is the case so we can follow up on this immediately. Please inspect your product and if you find that it has been damaged in transit but you have already signed for it please notify us with 5 business days so we can process a claim with our courier company, if it is outside this time frame we are unable to process a claim for the damages.
Can I return a product?
Yes, you can return a product within 30 days if you have ordered incorrectly, all products must be returned in original condition to:
PO Box 851, Rangiora, 7400, New Zealand.
You will receive a refund within 10 working days from the time we receive the return however we do not refund the cost of shipping for any change of mind. There are no refunds on clearance items.
If for any reason the item was damaged and a refund is the best solution, a full refund including delivery costs will be issued and any further delivery charges in relation to an applicable replacement product being sent will be at no cost to you.
We require any damaged or faulty product to be returned to us before a refund or replacement is issued.
What warranty does my Cariboo product receive?
Cariboo warrants all its products to be free from substantial defects in workmanship for two years from date of purchase. Cariboo (2020) Limited will at its discretion, replace or repair an item requiring service. Warranties shall not apply to damage arising from wear & tear, neglect, accidental damage or commercial use of the product.
The product warranty applies only to original purchaser. Proof of purchase and identification is required